top of page

Shipping Policy

Shipping Policy

Order Processing

At KOLOS Ceramics, each product is thoughtfully handcrafted with care and attention to detail.

Processing times may vary depending on product availability and whether an item is ready to ship or made to order.

Estimated shipping and delivery times are provided on individual product pages or during checkout. These estimates are not guaranteed delivery dates.

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Shipping Rates & Delivery

Shipping costs are calculated and displayed at checkout based on your order and delivery destination.

We carefully package our ceramic products to help ensure they arrive safely.

Please ensure that your shipping address is accurate and complete before submitting your order. Additional shipping charges may apply if a package must be reshipped due to an incorrect address provided at checkout.

While we make every effort to ship orders promptly, carrier delays may occasionally occur due to weather, holidays, or other circumstances outside our control.

Returns & Refunds

30-Day Return Policy

We accept returns of eligible, undamaged items within 30 days of the original purchase date.

To qualify for a return:

  • Items must be unused, undamaged, and in their original condition.

  • Items must be returned with all included hardware and accessories.

  • Proof of purchase is required.

  • Customers must contact us within 30 days of purchase to request a return.

To initiate a return, please contact us with your order number and the reason for your return. We will provide return instructions.

Please do not send items back without first contacting us.

Change-of-Mind Returns

If you change your mind or decide that a product is not suitable for your space, you may request a return within the 30-day return period.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are nonrefundable for change-of-mind returns, except where required by law.

We recommend using a trackable shipping service and carefully packaging returned ceramics to prevent breakage during transit.

Refund Processing

Once we receive and inspect your return, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Items returned damaged, used, or missing original components may not qualify for a change-of-mind refund.

Damaged Items & Exchanges

We take great care in packaging our handmade ceramics. However, damage can occasionally occur during shipping.

If your order arrives damaged, please contact us as soon as possible after delivery.

To request an exchange, please provide:

  • Your order number or proof of purchase.

  • Clear photographs of the damaged product.

  • Photographs of the shipping packaging, if available.

  • A brief description of the damage.

Once the damage is verified, we will arrange an exchange or replacement at no additional product or shipping cost to you.

If the original item is no longer available, we will contact you to discuss an appropriate alternative resolution.

Please retain the damaged item and packaging until your claim has been reviewed.

Nothing in this policy limits any refund, replacement, or other remedy required by applicable consumer protection laws.

Handmade Product Variations

Because our ceramic products are individually handcrafted, slight variations in color, glaze, texture, shape, and dimensions are natural and contribute to their unique character.

Minor handmade variations that are consistent with the product description are not considered damage or manufacturing defects.

However, products that arrive broken, materially defective, or significantly different from their descriptions will be reviewed for an appropriate resolution.

Return Shipping Address

Please contact us before returning an item so we can provide the correct return shipping address and instructions.

Unauthorized returns may result in processing delays.

Contact Us

For shipping questions, returns, or damaged-item claims, please contact:

KOLOS Ceramics

Website: www.kolosceramics.com

Email: info@kolosceramics.com

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with KOLOS Ceramics and supporting independent handmade design.

bottom of page