Privacy Policy

1. Introduction

Welcome to KOLOS Ceramics. We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how KOLOS Ceramics ("we," "us," or "our") collects, uses, stores, and shares personal information when you visit our website, purchase our products, subscribe to our communications, or otherwise interact with our business.

By using our website, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Billing and shipping addresses

• Phone number

• Order details and purchase history

• Customer service inquiries and correspondence

• Account information, if you create an account

Payment Information

Payments are processed through secure third-party payment providers available through our website. We do not directly store complete credit card numbers or payment security codes.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Pages visited and browsing activity

• Referral sources

• Cookies and similar technologies

3. How We Use Your Information

We use personal information to:

• Process, fulfill, and deliver orders.

• Communicate regarding purchases, shipping, returns, and customer service.

• Respond to inquiries and provide support.

• Improve our website, products, and shopping experience.

• Send promotional emails and product announcements when permitted by law.

• Analyze website traffic and customer preferences.

• Detect fraud, protect our website, and maintain security.

• Comply with applicable legal and tax obligations.

We do not sell customer contact lists to third parties.

4. Cookies and Tracking Technologies

Our website is hosted on Wix and may use cookies and similar technologies to operate the online store, remember preferences, analyze website traffic, and support marketing activities.

Some cookies are essential for website functionality, while others may be used for analytics or advertising.

You may manage cookies through your browser settings and, where available, through our website's cookie preferences.

Disabling certain cookies may affect website functionality.

5. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business, including:

• Wix, our website and e-commerce platform.

• Payment processors that securely handle transactions.

• Shipping carriers and fulfillment providers.

• Email marketing and customer communication services.

• Website analytics and advertising providers.

• Professional advisers or government authorities when legally required.

These parties receive information as necessary to provide their services or meet legal obligations.

We do not share personal information with unrelated third parties for their independent marketing purposes without appropriate authorization.

6. Email Marketing

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about new collections, special promotions, product launches, and upcoming events.

You may unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting us directly.

Unsubscribing from marketing emails will not prevent us from sending essential communications regarding your orders.

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, and misuse.

Our website uses security features provided by Wix and applicable third-party service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business records, provide customer service, comply with legal and tax obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the information and its purpose.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Opt out of marketing communications.

• Exercise other applicable privacy rights.

To submit a privacy request, please contact us using the information below.

We may need to verify your identity before processing certain requests. Some information may need to be retained for legal or legitimate business purposes.

10. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, Etsy, and payment providers.

We are not responsible for the privacy practices or content of external websites.

We encourage visitors to review the privacy policies of those services.

11. Children's Privacy

Our website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

12. International Visitors

KOLOS Ceramics operates in the United States.

If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Where required, we will apply appropriate safeguards to international transfers of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

KOLOS Ceramics

Website: www.kolosceramics.com

Email: info@kolosceramics.com

Location: Washington, United States