1. Overview

Welcome to KOLOS Ceramics. These Terms & Conditions ("Terms") govern your access to and use of our website, www.kolosceramics.com, and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these Terms, subject to applicable law.

KOLOS Ceramics reserves the right to update these Terms at any time. Changes will be posted on this page with an updated effective date.

2. Our Products

KOLOS Ceramics specializes in handmade ceramic and porcelain cabinet knobs, drawer pulls, decorative objects, ornaments, and home accessories.

Because our products are handcrafted, slight variations in color, glaze, shape, texture, and dimensions may occur.

These natural variations are part of the handmade character of our products and do not necessarily constitute defects.

We make reasonable efforts to accurately display product colors, descriptions, measurements, and photographs. However, colors may appear differently depending on screen settings and lighting conditions.

Product availability and specifications are subject to change without notice.

3. Orders and Acceptance

By placing an order through our website, you agree to provide accurate and complete billing, shipping, and contact information.

After submitting an order, you may receive an automated confirmation email acknowledging receipt of your purchase.

We reserve the right to cancel or refuse an order for legitimate reasons, including:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent activity

• Payment authorization problems

• Shipping restrictions

If an order is canceled after payment has been collected, we will issue a refund for the canceled items.

4. Pricing and Payments

All prices are displayed in U.S. dollars unless otherwise indicated.

Applicable sales taxes and shipping charges are calculated and displayed during checkout.

We reserve the right to modify prices at any time. Price changes will not affect orders already accepted, except where permitted by applicable law.

Payments are processed through secure third-party payment providers supported by our website.

KOLOS Ceramics does not directly store complete payment card information.

5. Handmade and Made-to-Order Products

Certain products may be handmade or produced after an order is placed.

Processing times vary depending on product availability, order quantity, and production requirements.

Estimated processing and delivery times are provided for informational purposes and are not guaranteed delivery dates unless expressly stated otherwise.

If a significant delay occurs, we will make reasonable efforts to notify the customer and provide available options consistent with applicable law.

6. Shipping and Delivery

We ship orders to destinations available during checkout.

Shipping costs, available delivery methods, and estimated delivery times are displayed during checkout or on applicable product pages.

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address supplied by the customer, additional shipping charges may apply.

Shipping carriers may experience delays due to weather, holidays, service interruptions, or other circumstances outside our reasonable control.

Responsibility for lost or damaged shipments will be determined under applicable law and our Shipping Policy. Nothing in these Terms limits rights customers may have concerning merchandise that is not delivered or arrives damaged.

Please refer to our Shipping Policy for additional information.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our posted Refund & Return Policy, subject to applicable consumer protection laws.

Customers should review the policy before placing an order.

If a product arrives damaged, defective, or materially different from its description, please contact us promptly with the order number and photographs when available.

We will review the issue and provide an appropriate resolution consistent with applicable law.

Any limitations on returns of personalized, custom-made, or made-to-order items will be described in our Refund & Return Policy.

Nothing in these Terms excludes rights or remedies that cannot legally be waived.

8. Product Care and Installation

Our ceramic and porcelain products should be handled and installed with care.

Customers are responsible for reviewing product dimensions, hardware specifications, and installation requirements before purchasing.

When installing cabinet knobs or pulls, avoid overtightening screws, applying excessive force, or using incompatible hardware.

KOLOS Ceramics is not responsible for damage caused by improper installation, misuse, accidental impact, or failure to follow applicable care instructions, except where responsibility cannot be excluded under applicable law.

9. Promotions and Discount Codes

From time to time, KOLOS Ceramics may offer promotional discounts, coupon codes, special offers, or limited-time sales.

Promotions may be subject to eligibility requirements, expiration dates, minimum purchase amounts, and product exclusions.

Unless otherwise stated, promotions cannot be combined.

We reserve the right to correct