Refund Policy

Refund Eligibility

We offer refunds for eligible, undamaged items when a return is requested within 14 days of the original purchase date.

To qualify for a refund:

• Items must be unused, undamaged, and in their original condition.

• All original hardware and accessories must be included.

• Proof of purchase is required.

• The refund request must be submitted within 14 days of purchase.

Refund Processing

Once we receive and inspect the returned merchandise, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping Charges

For change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges are nonrefundable unless otherwise required by law.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us with proof of purchase and photographs of the damage.

We will review the issue and arrange a replacement or exchange when appropriate, at no additional cost to you.

If a replacement is unavailable, we will discuss an alternative resolution, including a refund where appropriate.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Contact Us

To request a refund, please contact us before returning your item.

KOLOS Ceramics

Website: www.kolosceramics.com

Email: info@kolosceramics.com

Please include your order number and reason for your refund request.