Shipping, Returns and Refund Policies
SHIPPING RATES AND TIMES
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The shipping rates and times are calculated automatically based on you location and service type.
Please allow for longer shipping times during busy holiday season, severe weather conditions and/or global and regional evens causing delays to normal shipping services operations.
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RETURN POLICY
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We accept returns within 15 days from the order date.
Product must be undamaged and in its original packaging.
Customer is responsible for the return shipping cost.
Please contact us to submit a return request.
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REFUND POLICY
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We will submit a refund for the returns that comply with our Return Policy minus to the original payment method within 3 business days of return acceptance. Please note, refund times depend on the third-party processing service and on banking institution.
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Please feel free to contact us if you have any questions.
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Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.kolosceramics.com.​WHAT PERSONAL INFORMATION WE COLLECT​When you visit www.kolosceramics.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.Additionally, as you browse www.kolosceramics.com, we collect information about the individual web pages or products that you view, what websites or search terms referred you www.kolosceramics.com, and information about how you interact with www.kolosceramics.com. We refer to this automatically collected information as Device Information.We collect Device Information using the following technologies:Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.Log files track actions occurring on www.kolosceramics.com, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.Mention all other tracking tools and/or technologies being used by your website.Also, when you make a purchase or attempt to make a purchase through www.kolosceramics.com, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). This is called Order Information.By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.​HOW DO WE USE YOUR PERSONAL INFORMATION​We use the Order Information that we collect generally to fulfil any orders placed through www.kolosceramics.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).Additionally, we use this Order Information to:Communicate with you.Screen our orders for potential risk or fraud.When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize www.kolosceramics.com.​SHARING YOUR PERSONAL INFORMATION​We share your Personal Information with third parties to help us use your Personal Information, as described above.We also use Google Analytics to help us understand how our customers use www.kolosceramics.com. How Google uses your Personal Information.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.​BEHAVIOURAL ADVERTISING​We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.​YOUR RIGHTS​You have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through www.kolosceramics.com), or otherwise to pursue our legitimate business interests listed above.DATA RETENTION​When you place an order through www.kolosceramics.com, we will maintain your Order Information for our records unless and until you ask us to delete this information.​MINORS​The Site is not intended for individuals under the age of 16.​CHANGES​We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.​If you have questions and/or require more information, do not hesitate to contact us.
Accessibility Statement
Accessibility Statement for KOLOS ceramics​This is an accessibility statement from KOLOS ceramics.​Conformance statusThe Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. KOLOS ceramics is not assessed with WCAG 2.1 level AA. Not assessed means that the content has not been evaluated or the evaluation results are not available.​This statement was created on 18 April 2024 using the W3C Accessibility Statement Generator Tool.